The morning reception/concierge was excellent. The staff at the desk after 4 pm was rude. It was only one person but it left a bad impression. The beds were not comfortable. Otherwise, the stay was fine.
We think there is a problem with the lift. It did not work on two occasions. There is definitely a problem with the electronic card to get access to our room . The efforts we made to obtain entry on most occasions were very frustrating. The safe also did not work well. We were not told at first that it had warped and that the door needed to be lifted.These things seem trivial but they detract from a really first-rate hotel, and a very enjoyable stay. The management just need to get a grip on the situation.
My wife and I stayed in room 106, facing the grand canal--lots of people walking by, but with the windows closed, we did not notice any street noise. We were very pleased with our choice. If you want to stay in the heart of Venice, then this small but gracious hotel is perfect.
Loved the terrace bar/restaurant with views of the canal/basin. The highlight of my Venice stay.
The head receptionist/manager could learn to be a lot more friendly. Apart from him the rest of the staff were very charming and accommodating. He did let the whole hotel down.
This was a return visit to the Locanda Vivaldi and was not disappointing. This time our room was better than before in that we had a Lagoon view.
The hotel is very near to St Mark's Square and although a busy area, a turn into the back streets presents many beautiful,interesting and less busy squares, canals, etc. Only one small issue was that the room was very warm and the air conditioning was not in operation due to the time of year.
We very much enjoyed our stay.
Todas as relações, cliente/hotel superaram as nossas expectativas e a relação custo/benefício também. É a nossa sexta vez em Veneza, a primeira na "Locanda Vivaldi". se nós voltarmos novamente, ficarei na "Locanda Vivaldi"
Muito Obrigada. Vamos compartilhar essa experiência no Trip Advisor.
The staff was fantastic. Your person, Ewa, was very helpful before i arrived in setting up my pick up from airport and tours. Once I arrived all staff was knowledgeable and friendly. The hotel was nice and had a great location.
Everything was perfect: excellent location, tasteful rooms/lobby/breakfast-restaurant, very helpful and professional support by the desk, spacious and clean rooms which were in good condition and offered a marvelous view on the Laguna and the S.Giorgio Cathedral. A little bit of noise from the nearby harbour and the passing tourists, but not worse than in other venezian hotels.
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